Manage Your Pre-Order

Once your pre-order item is in-stock at our warehouse, it will ship within our standard processing timeframe of 1-3 business days. Pre-order items have an estimated ship date on the product page and in your order confirmation. While we do our best to ensure an accurate expected ship date at the time of purchase, these are not guaranteed dates. If the estimated ship date changes, we will notify you via email.

If your order contains in-stock items in addition to a pre-order item, any in-stock items will begin processing immediately for shipment, and you’ll receive your pre-order item in a later shipment once it is available.

We accept returns that have been initiated and shipped back to us within 30 days from your fulfillment date. All items must be in new and unworn condition with tags attached. To start a return, click here.

Your payment method will be charged when the pre-order is placed. PRPLDOT will be shown on your credit card statement. 

Purple Dot is an e-commerce platform we are partnering with to offer pre-orders for select items. If an item is available for pre-order, you will see the option “Pre-Order” on the Product Page instead of “Add to Cart”.