Assistant Store Manager, Sag Harbor

Assistant Store Manager, Sag Harbor NY

Company Overview 

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners,
DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer 

Description of Duties 

Title:
Assistant Store Manager
Classification: Non-Exempt
Salary Range*: $35.00/-$37.00/hr
Location: 11 Madison St, Sag Harbor NY 11963

We are seeking an exceptional Assistant Store Manager (ASM) for our
Hamptons store located in Sag Harbor. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected. Our ideal ASM is first and foremost a service minded individual who feels comfortable in a leadership role, while supporting the needs of our customers, employees, and store manager. It’s important that our ASM showcase a good balance between creating an exceptional customer experience, while also understanding the operational mechanics of running a store. This position will require weekend and holiday availability. 

Responsibilities

Customer Service

Provide the highest level of personalized client experience to our loyal and
growing customer base
Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
Process sales and returns through the POS system with accuracy and efficiency
Take proactive measures and initiative to ensure the store is maintained and always running efficiently
Address customer and employee complaints should they arise
Manage the client book and effectively train the team in building and maintaining client relationships
Meet sales and productivity goals as an individual and as part of the store team

Leadership

Manage and direct sales associates to support the overall business when the store manager is unavailable
Support the store manager with personnel management, interviewing, training, motivating and supporting employees as needed
Serve as a mentor and leader to the sales team and peers to help develop strengths and identify opportunities
Assist the store manager in evaluating employees' efficiency and productivity
Partner with the store manager to set and adjust the team schedule
Maintain ownership of various aspects of the store, including but not limited to store assets and inventory, daily store operations, visual merchandising, and supply levels
Be proactive and take initiative to ensure the store standards are maintained
Perform daily operations and closing procedures including daily paperwork
and reconciliation
Participate in all monthly inventory counts

Qualifications

Must have 1-2 years of sales management experience in a fashion retail environment
Energetic and confident with an adaptable personality
Be able to multi-task in a fast-paced environment
Strong leadership, critical thinking, and problem-solving skills